TERMS AND CONDITIONS
These terms and conditions of service “Terms of Service” govern your legal rights to use or access our services, including any purchases and use of products via Memory Jewellery websites or to all visitors at Memory Jewellery Sdn Bhd (1012697K). Please read these Terms carefully, because it contains important information. BY USING , ACCESSING & USING THE SITE, YOU CONDITIONALLY AGREE ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT.
ORDER ON DEMAND ITEM / OUT OF STOCK
Sometimes an order at our website that we have placed on your behalf may be backordered or out of stock. If your entire order is out of stock, your order will be cancelled. Occasionally, part of an order may be out of stock or backordered by the store.
If this is the case, we will take the action which you requested during checkout. We are not responsible for delays in your order due to backorder situations.
As for the “Make-To-Order” items, it will take approximately 10 working days for production plus 1~2 days for shipping. Custom design items may take longer time on the making process. Our customer service team will send you a notification prior to the shipment of these items.
CUSTOM, DUTY, TAXES
The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. These additional charges required for customs clearance are the responsibility of the recipient.
When your order arrives at customs either our shipper, FedEx, or the customs office will contact you directly to arrange for the payment of any charges that may be due. In some circumstances FedEx is required to pay certain duties and taxes, in advance, on a customer’s behalf. For instance, FedEx may pay an advance fee when countries require that duties and taxes be paid prior to customs release or prior to certain items clearing customs. In these instances, FedEx will assess an Advancement Fee surcharge that will be billed to the party designated to pay duties and taxes.
CANCELLATIONS/CHANGES TO YOUR ORDER
MEMORY JEWELLERY provides a service and is a separate entity from the store. As such, we cannot accept cancellations or changes to your order once your order has been placed and we have charged your credit card or deposit.
Visa and Master Card payments will be processed in Malaysia Ringgit (RM). If your local currency is not supported, then payment will be processed in US Dollar (USD).