Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within 30 days from when it was shipped. Please note that to be eligible for return, the item must be in their original purchase condition, include all product documentation, and shipped within 30 days.

To expedite exchange process, we recommend returning for refund and placing a new order for new item.

If the purchased item delivered to you arrives damaged, please refuse the shipment or call us immediately at to the nearest office. Please retain all packing materials unless instructed otherwise by MEMORY. Claims for damaged or missing items must be reported to us immediately or within 5 days of receipt of your order. MEMORY will not be responsible for lost or damaged on the returned shipments.


Engraved jewellery items other than rings may not be returned. All MEMORY engraved rings may be returned for refund. Special handmade and design orders are final sale and are not eligible for return.

Returns with missing paperwork (“copy of original invoice”) or product will not be processed.