RETURN POLICY

RETURN AND EXCHANGE POLICY

Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within 14 days of receipt.

If the purchased item delivered to you arrives damaged, please refuse the shipment or call us immediately or visit our showroom.

To expedite return and exchange process, please email directly at sales@memoryjewellery.com and the item must be in their original purchase condition, include all product documentation, such as order number, original invoice and product certificate.

The refund is subject to examined by our professional jewellery specialist and notify you via email, within 7 days.

There will be approximately 2 weeks for your refund to be processed.

NON-REFUNDABLE ITEMS

This policy is not applicable for product that include customization, engraved, special design order and purchased by using promotion code.

Memory Jewellery will not be responsible for refunding a missing paperwork “copy of original item” or lost packaged item(s).